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Desktop Support


Desktop Support

Who is an Desktop Support Technician?

Desktop Support Technician is the one who:

  1. Configures, maintains the operating systems on desktops and laptops
  2. He/She can also migrate or upgrade the existing operating systems on desktops
  3. Installation and configuration of operating systems on bulk PCs using system imaging tools

Why take Admission?

A desktop support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.

The career opportunities for Desktop Support Technician are:

  1. Companies/enterprises having an IT infrastructure
  2. Companies who are providing operating system sales and support

Certification & Important Dates


  • KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
  • MKCL provides certificate to the KLiC learner after his/her successful course completion.
  • Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates:

  • Batch Commencement: One batch in each calendar month (January to December)
  • Date(s) of Application and Fee Payment by Learner: 1st – 30th day of each calendar month
  • Date(s) of Learner Confirmation by ALC: 1st – 30th day of each calendar month
  • Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

Academic Approach

The course focuses on practical knowledge and application. The aim is to make the learner efficient and to offer him or her rewarding career.

Learning Methodology

  • The participants get the Overview of the course, use of tools and their application in real life
  • He or She learns about available career opportunities, roles to be performed at the workplace
  • Learner gets to know various parts, functions and inter relations of the tool
  • At the Beginner Level, the learner knows the Simple Application Development Technology
  • Encourage him or her to develop integral skills required to make them job-ready


Skills: Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image -Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings

Tools:Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop softwares, Disk partitioning tools, Windows users and file management, Regional language typing tools

Detailed Syllabus:

Operating Systems

  • Types of Operating Systems
  • Installing Windows 7 OS
  • Installing Ubuntu on a PC
  • Installing Windows server 2008 R2
  • Operating Systems

Creating Virtual Operating System Environment

  • Creating Virtual OS Environment
  • Creating Windows 7 Virtual Operating System
  • Creating Ubuntu Virtual Operating System
  • Configuring Virtual Operating System Environment
  • Configuring Windows 7 Virtual Machine
  • Using electa Screen Recorder and Format Factory
  • Configuring Ubuntu Virtual Machine
  • Creating ISO File from a Data CD or DVD
  • Virtualization

Managing Users and Groups

  • Users in Linux
  • Users in Windows
  • Creating Users and Groups in Linux
  • Creating Users and groups in Windows
  • Managing Users and Groups in OS

File System in OS

  • File System in Linux
  • File System in Windows
  • Assigning File Permissions in Linux
  • Combining Shared Folder and NTFS Permissions in Windows
  • Files and Folders Permissions in Windows
  • File System in OS

Disks and Devices Management

  • Partitioning a Hard Disk
  • Managing Devices and Drivers in an OS

Configuring backups and System images

  • Configuring backups in Windows 7
  • Capturing Disk Image -Backup
  • Capturing Disk Image -Restore
  • Configuring Backups in Windows 7
  • Configuring Backups

Post Installation configurations and maintenance of an OS

  • Configuring Regional Language Settings
  • Configuring Remote Desktop Settings
  • Enabling Regional language settings
  • Installing Google Input Tool for Hindi Typing
  • Enabling Remote Desktop Settings
  • Configuring Disk Analyzing tool
  • Configuring Performance Tuning Tool for a PC

Managing and Maintaining Windows 7 Desktop OS

  • Migrating to Windows7
  • Performance settings in Windows7
  • Problem steps recorder
  • Remote Assistance
  • Securing Browser in Windows7
  • Updating Windows7

Evaluation Pattern

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

YCMOU Mark Sheet:Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners

MKCL’s KLiC Certificate will be provided to the learner who will satisfy the below criteria:

  1. Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
  2. Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
  3. Learner has to complete and upload minimum 2 out of 5 Assignments

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