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Security Support


Security Support

Who is an IT Security Support Technician ?

IT Security Support Technician is the one who can:

  • Identify, diagnose, troubleshoot, resolve internet & intranet security related issues
  • Monitor and maintain the uptime of various types of network security devices such as:
    • Antivirus server and clients
    • Hardware and software Firewalls
    • Intrusion detection and Prevention Systems
    • Wi-Fi Access points

What does an IT Security Support Technician do?

Using Basic knowledge about viruses, malwares, spyware, cyber security policies, etc. he/she can perform following functions:

  • Diagnosing and resolving the basic IT security related problems
  • Primary level of fault finding and take necessary actions
  • Installing and Configuring antivirus software & its update
  • Installing and configuring windows firewalls
  • Configuring secure remote access
  • Configuring & maintaining a secure Wi-Fi network

Why take Admission?

A Security support technician can cater to companies / enterprises having an IT infrastructure including:

  • Desktop and network Firewalls
  • Intrusion detection and Prevention Systems with Internet connectivity OR,

In the companies which are providing

  • Antivirus, Antispam, Firewalls and other cyber security software and hardware sales & support

Pay Scale

A fresher can earn up to Rs. 100,000/- p.a.


In any typical industry enterprise having even a basic IT infrastructure, he/she would work with a team of network security administrators, ethical Hackers, Security Support consultants. This will give him/her exposure. He/She can further pursue to become a:

  • Network Security Engineer, or
  • Penetration Tester as per his/her liking and abilities


Typically an IT Security support technician would make use of tools like:

  • Antivirus and antispyware software
  • Open source Software Firewalls
  • Open source Ethernet packet capturing tools for providing IT Security support

Knowledge of few other skills like:

  • Encryption techniques
  • Biometric Authentications tools
  • MAC Address filtering
  • VPNs can be beneficial for a Security support technician

Certification & Important Dates


  • KLiC courses are recognised by Yashwantrao Chavan Maharashtra Open University (YCMOU).
  • MKCL provides certificate to the KLiC learner after his/her successful course completion.
  • Yashwantrao Chavan Maharashtra Open University (YCMOU) provides mark sheet to successfully passed KLiC learners (Jurisdiction: Maharashtra).

Important Dates:

  • Batch Commencement: One batch in each calendar month (January to December)
  • Date(s) of Application and Fee Payment by Learner: 1st – 30th day of each calendar month
  • Date(s) of Learner Confirmation by ALC: 1st – 30th day of each calendar month
  • Course Start Date and Date of Issuing Learner Login: Date of admission confirmation

Academic Approach

The course focuses on practical knowledge and application. The aim is to make the learner efficient and to offer him or her rewarding career.

Learning Methodology

  • The participants get the Overview of the course, use of tools and their application in real life
  • He or She learns about available career opportunities, roles to be performed at the workplace
  • Learner gets to know various parts, functions and inter relations of the tool
  • At the Beginner Level, the learner knows the Simple Application Development Technology
  • Encourage him or her to develop integral skills required to make them job-ready


Skills: Using Antivirus Software, Antispam Technologies, Configuring Windows Firewall, Firewalls ,Proxy server and routers, MAC Address Filtering, Network Address Translation, Secure Remote Access, Authentication and Encryption, Man in the Middle of Attack, Denial of Service Attack, Using network packet capturing tool

Tools: Open source antivirus, Antispyware, Windows firewall, Wifi security settings, Antispam settings

Detailed Syllabus:

Removing Viruses and Malwares

  • Using Antivirus Software
  • Adware’s and Spywares
  • Antispam Technologies
  • Installing Free Antivirus and Scanning the PC
  • Installing Free Antispyware and scanning Pc for Adware and Spywares

Securing LAN

  • Firewalls
  • Proxy server
  • Routers
  • Configuring Windows Firewall
  • Overview of IPS and IDS
  • Securing Servers – Server Hardening
  • Windows Server Hardening

Securing Wi-Fi Network

  • WEP, WPA and WPA2
  • MAC Address Filtering

Network Access Security

  • Authentication and Encryption
  • Network Address Translation
  • Secure Remote Access
  • Secure Remote Access – Configuring VPN in Windows 7

Cyber Attacks

  • Common Cyber Attack
  • Man in the Middle Attack
  • Denial of Service Attack
  • Using network packet capturing tool

Evaluation Pattern

Evaluation Pattern of KLiC Courses consists of 4 Sections as per below table:

YCMOU Mark Sheet:Printed Mark Sheet will be issued by YCMOU on successful completion of Section 1, Section 2 and Section 3 and will be delivered to the learner by MKCL.
YCMOU Mark Sheet will be available only for Maharashtra jurisdiction learners

MKCL’s KLiC Certificate will be provided to the learner who will satisfy the below criteria:

  1. Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 3
  2. Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
  3. Learner has to complete and upload minimum 2 out of 5 Assignments

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